Sandbox Testing

Triggering a Dispute

To create a mock dispute in a sandbox account:
Create a payment for $8888.88 using the Stax.js pay() method or the Charge a Payment Method API.
Navigate to Stax Pay → Reports → Deposit Report.
Click on Simulate Settlements.
Verify the dispute appears via:
1. List Disputes API.
2. Stax Pay Sandbox Dashboard → Reports → Chargeback Manager.

Simulating Different Dispute Statuses

In sandbox accounts, disputes default to the PENDING status (unless they are of type INQUIRY). You can simulate different dispute statuses by passing the sandbox-only &status= query parameter when submitting evidence. Use one of the following enum values as the parameter:

PENDING
WON
LOST
EVIDENCE_UPLOADED
UPLOAD_FAILED

Example: Append ?status=WON to simulate a successful resolution.

Dispute Statuses

Status	Description
INQUIRY	The issuer requests evidence to resolve the dispute before engaging in the chargeback process.
OPEN	The dispute requires action from the merchant.
PENDING	A response is pending from either party, with no resolution yet.
ACCEPTED	The dispute has been accepted by a user of either Stax Pay or Stax Connect, leading the dispute to expire.
PREARBITRATION	The dispute has been reopened for pre-arbitration. Contact support if arbitration is required.
WON	Sufficient evidence has been provided, and the dispute was resolved in favor of the merchant.
LOST	Insufficient evidence was provided, resulting in a resolution favoring the customer.
EVIDENCE_UPLOADED	Supporting documents have been successfully uploaded.
UPLOAD_FAILED	An attempt to upload documents failed.