Adding Tips before Batching out

If your business accepts tips, you must manually add them before you batch out for the day. If you ever forget to enter the tips before batching out, you must follow a few steps to ensure the tip amounts are deposited to your account, as they cannot be adjusted after the fact.

For batches with more than eight transactions, you must submit receipts for rekeying every transaction. To submit the receipts, please scan all receipts and send the scanned document(s) to [email protected]. This process can take 7-10 business days.

For batches with fewer than eight transactions, please call Fattmerchant support at (407) 982-1782, ext. 2, so we can assist you in creating a new sale to which the tips can be added.

If it is after hours, please call our Merchant Services department at 1-800-877-2265, enter your MID (located on the side of your terminal or at the top of the batch settlement report), select extension 2, and then option 5. This option also applies only to batches with fewer than eight transactions