Disabling Credit Card Payments

In some cases, business owners prefer to disable credit card payments against online invoices sent to their customers and only allow them to pay via ACH (electronic check). This practice helps prevent chargebacks that can often occur with credit cards. Businesses using Stax Pay can set this preference at the individual customer level so that any invoices sent to that particular customer must be paid via ACH.

Businesses will still be able to manually enter credit card payments into the virtual terminal against these invoices; however, if the customer pays the invoice on their own after following the payment link, they will only be offered ACH as a payment method option.

Please Note: To use this feature, your account must have ACH enabled. To add ACH to your account, please fill out a Submit Request Form.

To get started with disabling credit card payments on invoices:

1. Select Customers from the side menu.
2. Search and select the customer you want to restrict to ACH-only payments.
3. Click on the customer.
4. On the Customer Profile page, under Customer Details, select Disabled under Invoice CC Payments.
5. Click Save.