Updating your Address or DBA

For multiple reasons, having the most accurate address information on file is extremely important. First, if additional equipment is ordered, Stax must ship to the default shipping address on file. Additionally, important account information, such as statements and chargeback notices, are sent to the billing address on file. If the address is inaccurate, a merchant will not receive these notices.

1. Log into your Stax account, click Setting in the left menu.
2. On the Settings Account tab, click Update Account.
3. Click Update Merchant Account Information.
4. The following document allows you to update your DBA or address.
   Before submitting a request for these updates, you will need the following information about the business: Legal Name, Original DBA, New DBA (if applicable), and Federal Tax ID.
5. On the Merchant Account Information page, click Continue and Sign.
6. Click Get Started.
7. Complete the form with your new mailing and shipping information. Verify you have filled out all fields shown.
8. Digitally sign the document and click Continue.
9. Please review the information and click I Agree.

An address update typically takes 1-2 business days to update.