Statement reports are designed to provide businesses with a clear and concise summary of their payment processing activities over a specified period. These reports include key metrics such as total sales, refunds, chargebacks, and fees associated with transactions.

To make the most of your statement reports, you should:

Regularly Review Reports: Consistent analysis of statement reports can help identify trends, monitor performance, and make necessary adjustments to business strategies.

Reconcile Accounts: Utilize the reports to verify the accuracy of financial records against bank statements, ensuring the integrity of accounting practices.

Make Data-Driven Decisions: Leverage insights from the reports to inform marketing strategies, product offerings, and pricing models.

Monitor Fees: Keep a close eye on transaction fees and charges to ensure they align with budget expectations.

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Timing
Reports are based on UTC and not local times. This can cause some transactions occurring at the beginning or end of the month to appear in different monthly reports.
The Cut-Off times for transactions are 23:59 UTC.
The previous month's statements are available after the 5th of the following month.

Summary

Get a quick summary of your statement details from the top of the statement's page.

Deposit

The deposit section displays an itemized list of deposits made to your account. Clicking on a daily deposit will bring you to the deposit report transactional breakdown.

Fee Overview

The fee overview section provides a visual breakdown of the fees assessed in the period, including:

All Processing Fees (Transaction, Rate, Interchange, Card Brand Assessment)
PCI, Subscription, Account Updater fees
ACH Reject Fees
Dispute Fees

Daily Sales

The Sales column displays the amount the merchant charged, excluding any fees, such as surcharging, that may have been applied.

The surcharged column represents the surcharged amount charged to the customer to offset processing fees. This would also appear on a customer invoice as a separate line item from the sales amount.

Total Fees are the fees assessed for the day on all transactions.

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Total fees - Sales = Net Sales!

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Total Fees
Note that the Total Fees at the bottom of the table will sometimes not match the Total Fees in the Overview since this column is just a sum of processing fees and does not include additional fees.

Volume Summary

The Payment Method section shows the total amount processed. It does not reflect deducted fees from sales.

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The Price is Right
Debit + Credit + ACH = Total Sales

Card Type

Per Transaction Fee is the total of all the per-transaction fees multiplied by the number of transactions.
Rate Fee is the dollar amount that is taken from a charge based on the set Rate.
Total Fees refers to the sum of the Per-Transaction Fee and the Rate Fee.
Rate is the percentage that is taken from a charge to cover the cost of interchange and processing. This is an agreed upon amount.

Surcharge

The Surcharge section displays the card brand, associated transaction amount, number of transactions, sales amount, and surcharged amount.

Refunds & Adjustments

The date displayed is the date the refund was processed. Clicking the refund will display the transaction details, including the initial transaction dates.

Disputes

The dispute section displays any disputes. Each dispute can be clicked to view more details. If the dispute is overturned or won, the date on the won dispute line item will display the date that the dispute was won. Clicking the line item will display the transaction details of the dispute.

ACH Reject

Any ACH rejections are displayed in the table. Each rejection can be clicked to view additional details.

The date displayed is the date the ACH transaction was rejected.