Checking ACH Auto-Reconciliation Status

The payments list in the Stax Pay Virtual Terminal will tell the user if the ACH transaction is currently in the settling process, has been settled and funded to the merchant, or has been reversed. Each status will be shown under the payments list and will be displayed as the following:

Waiting to settle

• Status = Settling

Processed and funded

• Status = Green check only - no additional status message

Unsuccessful

• Status = Voided

Note: The time the message will show as Settled depends on the funding schedule assigned to your account. It can range from 4 to 5 business days. The default time is four business days, but if you have any questions regarding your funding schedule, please contact your account manager for further details.

There are several reasons why the payment could have been reversed(voided). Examples include insufficient funds, the bank account not being authorized, etc.

If the transaction shows as voided, please contact the customer for another form of payment.