Enrollment Methods

There are many ways that you can enroll merchants in the Stax Platform. The choice you make depends on how many merchants you are onboarding, and where they are in the process, new merchants or existing merchants, and what level of development you have to create an enrollment experience.

Each type of enrollment at Stax varies in degrees of development time and the ability to allow the merchant to stay within your platform.

White Label Landing Page

Stax can build a clean and simple custom white-labelled Partner Landing Page hosted on our Stax website. You will direct your merchants to the Landing Page to start their payment application.

Benefits	Limitations
Minimal or no development effort: 0-1 hour	Limited Customization
Minimal design effort for the landing page	Domain & Favicon cannot be white-labeled on the Landing Page site
Partner can utilize webhooks to build connections to CRM and automate their workflows	Only a single pricing option is available per landing page
Merchants can enroll without the help of the Partner or access to the software platform	Fields cannot be prefilled when a merchant lands on the landing page to sign up
Can start with a Landing Page while a Hybrid or API option is still being built

White-Glove

Our manual or white-glove enrollment experience allows you, as our partner, to start the merchant’s enrollment application with six preliminary pieces of information (name, DBA, email, etc.) and provide the merchant with a secured link to complete the remainder of the application independently.

Sales or support personnel with access to Stax Connect can “white-glove” enroll the merchant. The merchant cannot start the application on their own.

Benefits	Limitations
Out-of-box white labeled front end or white glove via the partner portal	Limited customization
Save development time with no development required	Limited application automation (use of webhooks required for automation into software platforms)
Can start with White Glove while a Hybrid or API option is still being built	Merchant enrollment is not fully automated
Stax resources with screenshots and detailed steps are available	Partner sales or support personnel must manually begin the enrollment process for all merchants
Partner's sales or support team can pre-fill most or all required fields manually for a merchant if provided the information, leaving only the review and signature required from the merchant
Partner can easily support multiple pricing options for their merchants.
Partner can utilize webhooks to build connections to CRM and automate their workflows.

Hybrid API Enrollment

With the Stax Hosted or Hybrid option, the merchant can begin their enrollment application within your software, redirecting them to our Stax Signup Application using Single Sign-On (SSO) capabilities to complete their application.

The Partner initiates enrollment using the Stax API and then redirects users to the Stax white-labeled signup application flow to complete the remaining enrollment fields and the application.

Considerations

Over 20 required fields

Benefits	Limitations
More customization than White-Glove	Development time is approximately four days if only one developer is fully dedicated to payments.
Full application automation is available.	Partners must rely on merchant enrollment webhooks or API to properly display a merchant’s enrollment status on the Partner’s software. (required unless partner’s support team is handling this manually)
Reduces errors or allows for mistakes to be corrected easily, resulting in quicker underwriting approvals	Partners must offer a link to the Stax white-labeled Signup Pages up until the merchant application is approved -- in cases where the application needs to be modified
Reduces the need for partner intervention to help merchants complete the application
Ability to show or hide field values
Ability to show or hide pre-populating editable field values
Stax API resources with screenshots and detailed steps are available.
Partners may choose to handle password management for their merchants.
Partners may offer user management and implement Single Sign-On into the Stax Signup Application and/or Stax Pay.
Hubspot/Salesforce CRM automation using webhooks

Custom API Enrollment

The Custom API enrollment method provides the most customization. The technique allows you to create your payment flow using API calls to access the Stax system and create new merchants. Add the enrollment process to your app alongside the payment flow so your customers never have to leave your software.

Considerations

This method requires knowledge and the dedication of API developers to implement the system.
Partners implement document upload (required)
Partners implement electronic signature (required)
Partners offer edit/re-sign capabilities in software to modify and sign existing merchant enrollments in the underwriting process. (required)
Development time can be approximately 2.5 weeks for a single developer to complete if they are fully dedicated to this development project (only working on payments). Typically, developers are working on multiple projects, so a more realistic approach our partners take is two developers and two weeks on the project + planning and QA time.

Benefits	Limitations
Full customization	50+ required values sent into the registration API
Full application automation	Partners must properly display the sub-merchant agreement/Terms and Conditions, as well as any pricing information that Marketing deems necessary (required)
Stax API resources with screenshots and detailed steps are available	Partners must rely on merchant enrollment webhooks or polling to properly display a merchant’s enrollment status on the Partner’s software. (required)
Partner may choose to offer user management and implement Single Sign-On into Stax Pay	Partners must set up merchant public and private API Keys during the enrollment process (required)
Hubspot/Salesforce CRM automation using webhooks