Unboxing the Dejavoo QD

Your QD device includes the following:

• QD4 terminal
• Power adapter
• USB power cable
• Connector box (used for ethernet purposes)
• Connector box adaptor

Powering On

1. Connect the USB power cable to the power adaptor and plug it into an outlet.
2. If QD2, plug the other end into the terminal.
3. Press and hold the power button on the left-hand side of the terminal to power on.

Connecting to WiFi

1. From the device's home screen, click on the Settings icon in the top left-hand corner.
2. Select WLAN.
3. Click your desired Wifi network name.
4. If prompted, enter the password for the Wi-Fi network and press Connect.
5. If you are using an integrated terminal, both devices must be connected to the same WiFi network.
6. Your network should now show CONNECTED once completed.

Connecting to Ethernet

1. Connect the provided base port to the QD terminal.
2. Connect the ethernet cable to the base port.
3. Connect the opposite end of the ethernet cord to your router or wired ethernet outlet.

Loading Receipt Paper

1. Receipt paper will be loaded at the top of the device.
2. Locate the indents on the side of the machine and open the door/flap to insert the paper roll.
3. Insert your receipt roll with the top portion facing up.
4. Close the door with some of the paper hanging out of the device.
5. To ensure that the paper is loaded correctly, run a printing test:
   1. On the home screen, select the Settings icon.
   2. Click on the Self-Check icon.
   3. Click the Printer icon.
   4. If entered properly, the receipt will print with ink. If the paper prints blank, flip the roll around and test again.

Manually Setting Date, Time, and Time Zone

1. On the home screen, select the Settings icon.
2. Select the three horizontal bars on the top right-hand corner.
3. Select Date and Time.
4. For automatic date and time updates, ensure automatic date, time, and time zones are turned on by clicking the toggle button on the bottom to the right.
5. For manual date and time updates, toggle off automatic date and time and automatic time zone. Select Set Date and Set Time and Select Time Zone and select the preferred time.

Running a Test Transaction (non-integrated)

1. Pull up the Aura app on the terminal's home screen.
2. Tap the screen and select Credit or Debit.
3. Select Sale.
4. Insert the Sale Amount.
5. Insert, Swipe, or Tap the desired test card.
6. If successful, the device will say Approved and the receipt will be printed.

Voiding a Transaction

1. Pull up the Aura app on the terminal's home screen.
2. Tap the three horizontal lines symbol.
3. Select Favorites.
4. Select Void Transaction.
5. From here, there are several options for voiding transactions:
   1. Last Transaction - will void the last transaction taken on the terminal.
   2. By Transaction # - will void a specific transaction number (this number can be found on the original transaction receipt).
   3. View All - This will allow you to view all the open transactions that are available to be void.
6. If prompted, insert the manager password (the default is 1234) and press OK.
7. Confirm the desired transaction to void is correct and select OK.
8. If successful, the terminal flashes an approval response and prints a receipt.

Performing a Refund

1. Pull up the Aura app on the terminal's home screen.
2. Tap Credit or Debit.
3. Tap Return.
4. Insert the desired refund amount.
5. Press OK.
6. Tap, Insert, Swipe the card, or enter the full card number by selecting the three horizontal bars icon.
7. If successful, the terminal flashes an approval response and prints a receipt.

Accessing Transaction Reports

1. Pull up the Aura app on the terminal's home screen.
2. Tap the three horizontal bars icon.
3. If prompted, insert the manager password (the default is 1234) and press OK.
4. Select Applications.
5. Select Credit/Debit/EBT.
6. Select Reports.

• Daily Report - prints a brief overview of the day's transactions.
• Summary Report: This report includes a high-level summary of the day's transactions and summaries of the types of transactions you had that day, such as voids, sales, and returns.
• Detailed Report: This report includes core details from every transaction of the day, including the last four card numbers and the time the transaction was made.
• History Report - allows you to print a summary of a specific day's transactions.
• Report Generator - allows you to create custom reports based on the criteria you wish to see.
• Custom Reports - with the report generator, you can create custom reports and save them here.