Export merchant enrollment information by clicking Export on the Merchants page in Stax Connect.

By exporting to a CSV, you can view merchants' underwriting information in a single view, add notes as updates are made, and create your tracking process.

Using this export, you can:

• Streamline Pended Accounts: Pull a list of pended merchants, see why they are pended, and review notes from Stax’s underwriting team detailing the exact requirements for approval.
• Monitor Risk: Identify merchants with a deposit hold placed on their account.
• Track Processing Activity: Monitor transaction data to see if newly approved merchants have begun processing and existing merchants have stopped processing.

The export will respect any filters applied on the Merchants page.
Helpful filters include:

• Underwriting Status = Pended: Merchants need additional information about their business to be approved for processing.
• Underwriting Status = Conditionally Approved: Not fully approved merchants can begin processing transactions. Their deposits will be held until they are fully approved.
• Underwriting Status = Fully Approved: Merchants who are fully approved by underwriting.
• Account Status = Deposit Hold: Merchants with withheld deposits due to risk or conditional approval.

Merchant Export Details

• PMID
• MID
• Legal Name
• DBA/Company Name
• Address, City, State, Zip
• Created At
• Brand
• Plan
• Pricing Plan
• Account Status
• Underwriting Status
• Approval Condition
• Pend Reason
• Reject Reason
• Underwriting Notes
• Merchant Notes
• Merchant Activated (Date & Time)
• First Transaction (Date) and Last Transaction (Date)
• Days to First and Last Transaction

Helpful Hints/How to Use

View Pended Merchants and Approval Requirements

Filter the export for:

• Underwriting Status = Pended

Refer to the Pended Reason column and Underwriting Notes for information on what is needed for approval.

Monitor If/When Approved Merchants Begin Processing

Filter the export for:

• Underwriting Status = Fully Approved + Conditionally Approved &
  Account Status = Active

Any blank records in the First Transaction column will indicate that the merchant has not begun processing with Stax.
The Days to First Transaction field calculates the days between the Merchant Activated Date & the First Transaction date.

Identify Dormant Merchants

Filter the export for:

• Underwriting Status = Fully Approved + Conditionally Approved &
  Account Status = Active

The Last Transaction column is the date and time of the merchant’s most recent transaction.
The Days From Last Transaction calculates the days between the current date and the merchant’s most recent transaction date.

Understand Enrollment Metrics

Use the Pended Reason column to identify common reasons merchant accounts are pended - these insights may uncover information that should be provided to merchants earlier in the onboarding process.
Compare the Created At column to the Merchant Activated column to uncover trends in time to approval. Use the Days to First Transaction column to monitor metrics on time to the first transaction. The Reject Reason column may uncover common themes on why accounts are rejected.

Monitor Open Risk Investigations

The following filters will compile a list of merchants with a risk hold placed on their account.
Filter the export for:

• Account Status = Active, Deposit Hold
• Underwriting Status = Fully Approved

Please note that deposit holds are also placed on merchant accounts that are conditionally approved. You can differentiate between the two using the Underwriting Status column:

• If Account Status = Active, Deposit Hold & Underwriting Status = Conditionally Approved, the deposit hold is placed because the merchant is not fully approved by underwriting
• If Account Status = Active, Deposit Hold & Underwriting Status = Fully Approved, the deposit hold is placed due to risk

Review Requirements for Conditionally Approved Merchants

Filter the export for:

• Underwriting Status = Conditionally Approved

Refer to the Approval Condition column for details on what is required to fully approve the merchant.

The Approval Condition column will update with each export as new details are provided by the risk team.

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If you have any questions about the Merchant Export, please contact your Account Manager.